FAQ
## 1. General Information
### Q: What services does Maven Print offer?
A: Professional printing solutions including:
- Business stationery (cards, letterheads, envelopes)
- Marketing materials (flyers, brochures, booklets)
- Signage & displays (banners, posters, exhibition stands)
- Labels & packaging (stickers, product labels)
- Large format printing
### Q: Where are you located?
A: We operate from:
- Kuala Lumpur (📞 +603 7890 2005)
- Johor Bahru (📞 +607 361 0718)
Visits by appointment only
### Q: What are your operating hours?
A:
🕘 Mon-Fri: 9am-5pm
🔴 Closed weekends & public holidays
## 2. Ordering Process
### Q: How do I place an order?
A: Three easy ways:
1. Email: maven@mavengroup.my
2. WhatsApp: +6011 5111 1096
3. Online: order.mavenprint.com
### Q: What order details are required?
A: Please provide:
- Complete specifications (size/quantity/paper)
- Print-ready files
- Delivery details (if applicable)
- Contact information
## 3. Payments
### Q: What payment methods do you accept?
A: Secure options:
💳 Credit/Debit Cards
🏦 Online Bank Transfers (FPX)
📱 DuitNow QR Payments
COD not available
### Q: How does DuitNow QR payment work?
A: Simple 3-step process:
1. Receive our unique QR code after order confirmation
2. Scan with your banking app/e-wallet
3. Send payment confirmation to us
## 4. File Requirements
### Q: What are your technical specifications?
A: For best results:
✔️ File formats: PDF/AI/EPS (CMYK)
✔️ 300 DPI resolution minimum
✔️ 3mm bleed included
✔️ Fonts outlined/converted to paths
✔️ Hi-res images only
### Q: Can you help with design?
A: Yes! Our team offers:
🎨 Custom design services
✂️ Template customization
🛠️ File preparation assistance
Design fees apply - ask for quote
## 5. Production & Quality
### Q: What are your production timelines?
A: Standard processing:
📇 Business cards: 4-7 working days
📄 Flyers/brochures: 4-7 working days
📦 Large orders: 5-10 working days
No rush service available
### Q: Can I check a sample before full production?
A: Hardcopy proofs available for select products (additional charges apply)
## 6. Delivery & Collection
### Q: What are my delivery options?
A: We provide:
🚚 Nationwide courier delivery (charges apply)
🏢 Self-collection at JB office only (by appointment)
### Q: How will I know my order status?
A: We'll notify you via:
📧 Email
💬 WhatsApp
When your order is ready/dispatched
## 7. Returns & Issues
### Q: What if there's a problem with my order?
A: Contact us within 48 hours with:
📸 Photos of the issue
📋 Order details
We'll resolve verified production errors
### Q: Can I cancel or change my order?
A: Strict policy:
❌ No cancellations after confirmation
❌ No changes once in production
❌ No refunds for design errors
## 8. Contact & Social Media
### Q: How can I reach you?
📞 KL: +603 7890 2005
📞 JB: +607 361 0718
📱 WhatsApp: +6011 5111 1096
📧 Email: maven@mavengroup.my
### Q: Where can I see your work?
Follow us:
📸 Instagram: @mavenprint
👍 Facebook: MavenPrint
💼 LinkedIn: MavenPrint
🐦 X (Twitter): @mavenprintstore
---
Important Notes:
1. Strictly no walk-ins - appointments required
2. Prepayment mandatory - no COD available
3. JB location only for self-collection
4. All policies subject to change
For complete terms, visit order.mavenprint.com
### Q: What services does Maven Print offer?
A: Professional printing solutions including:
- Business stationery (cards, letterheads, envelopes)
- Marketing materials (flyers, brochures, booklets)
- Signage & displays (banners, posters, exhibition stands)
- Labels & packaging (stickers, product labels)
- Large format printing
### Q: Where are you located?
A: We operate from:
- Kuala Lumpur (📞 +603 7890 2005)
- Johor Bahru (📞 +607 361 0718)
Visits by appointment only
### Q: What are your operating hours?
A:
🕘 Mon-Fri: 9am-5pm
🔴 Closed weekends & public holidays
## 2. Ordering Process
### Q: How do I place an order?
A: Three easy ways:
1. Email: maven@mavengroup.my
2. WhatsApp: +6011 5111 1096
3. Online: order.mavenprint.com
### Q: What order details are required?
A: Please provide:
- Complete specifications (size/quantity/paper)
- Print-ready files
- Delivery details (if applicable)
- Contact information
## 3. Payments
### Q: What payment methods do you accept?
A: Secure options:
💳 Credit/Debit Cards
🏦 Online Bank Transfers (FPX)
📱 DuitNow QR Payments
COD not available
### Q: How does DuitNow QR payment work?
A: Simple 3-step process:
1. Receive our unique QR code after order confirmation
2. Scan with your banking app/e-wallet
3. Send payment confirmation to us
## 4. File Requirements
### Q: What are your technical specifications?
A: For best results:
✔️ File formats: PDF/AI/EPS (CMYK)
✔️ 300 DPI resolution minimum
✔️ 3mm bleed included
✔️ Fonts outlined/converted to paths
✔️ Hi-res images only
### Q: Can you help with design?
A: Yes! Our team offers:
🎨 Custom design services
✂️ Template customization
🛠️ File preparation assistance
Design fees apply - ask for quote
## 5. Production & Quality
### Q: What are your production timelines?
A: Standard processing:
📇 Business cards: 4-7 working days
📄 Flyers/brochures: 4-7 working days
📦 Large orders: 5-10 working days
No rush service available
### Q: Can I check a sample before full production?
A: Hardcopy proofs available for select products (additional charges apply)
## 6. Delivery & Collection
### Q: What are my delivery options?
A: We provide:
🚚 Nationwide courier delivery (charges apply)
🏢 Self-collection at JB office only (by appointment)
### Q: How will I know my order status?
A: We'll notify you via:
When your order is ready/dispatched
## 7. Returns & Issues
### Q: What if there's a problem with my order?
A: Contact us within 48 hours with:
📸 Photos of the issue
📋 Order details
We'll resolve verified production errors
### Q: Can I cancel or change my order?
A: Strict policy:
❌ No cancellations after confirmation
❌ No changes once in production
❌ No refunds for design errors
## 8. Contact & Social Media
### Q: How can I reach you?
📞 KL: +603 7890 2005
📞 JB: +607 361 0718
📱 WhatsApp: +6011 5111 1096
📧 Email: maven@mavengroup.my
### Q: Where can I see your work?
Follow us:
📸 Instagram: @mavenprint
👍 Facebook: MavenPrint
💼 LinkedIn: MavenPrint
🐦 X (Twitter): @mavenprintstore
---
Important Notes:
1. Strictly no walk-ins - appointments required
2. Prepayment mandatory - no COD available
3. JB location only for self-collection
4. All policies subject to change
For complete terms, visit order.mavenprint.com